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Service and Support

The lengths we go to support your purchase and provide maintenance

When you call us, our dispatcher checks to see where a technician is in your area and then finds out how soon he or she can get out there.  Our response times usually take 3 to 4 hours.  We also take into account when you go to lunch or any other circumstances that you have going on that day.

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My company is a dealer for Muratec, and all my technicians have been sent to training on the multi-function copiers. The classes are great in the fact that it covers everything from taking the copiers apart to the set-up of the machine, even to the networking. Also, my technicians have years of experience repairing laser printers, ink jet printers, and dot matrix printers.

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2/3 hole punch is a heavy duty assembly that puts holes in paper so it can be put in a binder. Some binders have 3 holes, which is the most common and some binders have 2 holes.

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My company is what you would call a, “Mom and Pap shop!” We have 2 technician’s and a dispatcher. Don’t let that scare you off though because there are a quite a few advantages to this. When you call, you will always get a warm voice on the other end, it won’t go to a automated, “press 1 for sales, press 2 for technical, press 3 for service orders, blah blah blah!” The technician that goes out to your service call will always be the same one, unlike the bigger companies where they keep sending you a different technician every time. If you have any type of issue with my company, you can always get to the top very quickly and solve the problem. We also have very good response times for such a small company, usually getting there the same day, or at least within 4 or 5 hours.

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My company has been in business since the late end of the year 2002. In the beginning it was named, On-Site Printer & Fax Repair and now it is named On-Site Imaging Solutions. We changed the name to reflect the fact we also work on the copiers as well as the printers and fax machines.

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The great thing is when you call our company, you will almost always get a warm voice. Sometimes we may be on the other line. The bigger companies always have the, “press 1 for this, and press 2 for that. We have 1 or 2 technicians, you know who they are when they come out, many people like that familiarity of dealing with the same face. When you have an issue that needs to be resolved, no matter what it is, we are just a phone call away and you can talk to the owner. Try that with a huge company! For being such a small company, we still have very fast response times where we make it out on the same day or at the very least the next day. Our technicians are trained just like the big guys, we have the same type of tools, maybe a little more well used!

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Duplex printing is a feature of some computer printers and multi-function printers (MFPs) that allows the printing of a sheet of paper on both sides automatically. Print devices without this capability can only print on a single side of paper, sometimes called single-sided printing or simplex printing.

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Here at On-Site Imaging Solutions, we are very proud of the color copier’s that we sell. There is a big difference between graphics and business color. Our copiers work with 8 bit processors where most others are 4 bit. That’s a huge advantage when it comes to detail and how many dots per inch you can truly put on a page. Another leading advantage we have over our competition is our color toner is more pulverized and ground to a finer powder. This allows a more even coverage of the paper and a more vibrant color to come out of the page. Business color is good, but it does not have that clarity that people look for in a real professional job.

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Another word for cyan is blue.

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Magenta is also known as red.

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There are 3 and only 3 primary colors. They are red, yellow and blue. A special note, when ordering toner or drums on color machines, the red is referred to as magenta, and the blue is referred to as cyan.

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Secondary colors are two primary colors mixed together which results in green, orange or violet.

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It is one primary color and one secondary color mixed together.

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hue
(h)yo͞o/
noun
noun: hue; plural noun: hues
  1. a color or shade.
    “her face lost its golden hue”
    synonyms: colorshadetonetinttinge

    “a lovely hue of lilac”
    • the attribute of a color by virtue of which it is discernible as red, green, etc., and which is dependent on its dominant wavelength, and independent of intensity or lightness.
    • character; aspect.
      “men of all political hues submerged their feuds”
      synonyms: colorshadetonetinttinge

      “a lovely hue of lilac”
Origin

Hue is another name for color.

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“Tint” means, any color plus white. When you add white to a color, it reduces the intensity, and it raises its value.

tint
tint/
noun
  1. 1.
    a shade or variety of color.
    “the sky was taking on an apricot tint”
    synonyms: shadecolortonehuepigmentationtingecasttinctureflushblushwash

    “the sky was taking on an apricot tint”
  2. 2.
    an artificial dye for coloring the hair.
    synonyms: dyecoloringrinse, highlights, lowlights

    “a hair tint”
verb
  1. 1.
    color (something) slightly; tinge.
    “her skin was tinted with delicate color”

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“Tone” in it’s simplest term, means color plus gray. You are changing a color by adding gray. You are reducing that colors intensity and also changing it’s value.

(1) color quality or value 
(2) a tint or shade of color
b the color that appreciably modifies a hue or white or black 

  • gray walls of greenishtone

 

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To darken a color by adding black.

  1. to introduce degrees of darkness into (a drawing or painting) inorder to render light and shadow or give the effect of color.
  2. to render the values of light and dark in (a drawn figure, object,etc.), especially in order to create the illusion of three-dimensionality.

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On-Site Imaging Solutions hours of operation are from 8 in the morning till five o’clock in the evening.

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No we do not.

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We do not do network service calls to the public. We work on the network in a limited capacity only when it comes to our clients that have a multifunctional copier or a laser printer that they have purchased through us or they have a maintenance agreement or full service agreement. Our networking knowledge is limited to the machines that we work on. We are not experts at all when it comes to network problems. Most companies will usually have an IT person on staff. If you are looking for a good networking person, please give us a call and we might be able to direct you to someone in your area.

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No we do not repair computers. If you do not know anyone in your area, give us a call and we may be able to give you some phone numbers to computer repair companies in your area.

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We do not have special holiday hours. We take all the major ones off like Christmas and Thanksgiving, etc. please give us a call if you have any questions.

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People use different types of brands when it come to the paper they use. A few examples would be Hammermill, Quill brand, Xerox and many more. The brand of paper isn’t important, you can choose any type you want. The important part however is how many pounds that ream of paper is rated at. A good poundage of paper is rated at 20 pounds or 25 pounds for a laser printer or a copier. Any lighter and the machine will not work at it’s optimum. Also any heavier and you tend to have problems such as jamming or excessive wear with the pick-up rollers.

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Value is the relative lightness or darkness of the overall piece of art work or picture you are looking at. It could also be the lightness or darkness of a color.

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