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Pre Sales

Questions and answers regarding things before you buy or lease multi-function printers, copiers and label presses.

We do sell used or reconditioned copiers but we don’t like to advertise that only because when it comes to multi function copiers, it’s always better to buy brand new because there is less problems with the new machine versus a machine that is 3 to 5 years old, and of course, that is with any brand machine you buy. Especially in terms of leasing a copier, most people can afford a low monthly payment, which gives you the benefit of not paying for the total amount of the copier up front. As a rule, most companies will not lease a used or reconditioned copier. The other benefit with a new machine is the latest technology.  The new copiers will have the latest software to match what’s going on for the computer and network’s latest technology of today. That means a lot in terms of how “fast” can that copier “think” and then produce the output or material needed.  Have you ever sent a print job to a copier and then have it stall for 3 to 4 minutes before it actually started printing? That’s because that old copier’s brain can’t match the new technology that’s being sent to it!  Another consideration to think about buying a used or reconditioned  Copier is that they have a much lower warranty. Some companies will not even warrantee it for 30 days, usually it’s as is, so if anything goes wrong you’re pretty much stuck with that copier. New copiers  with my company have a 15 month warranty which is a very good warranty in the industry.  If a new Copier  somehow has a lot of problems when we install it at your company, If it’s a, “lemon” that copier will be replaced with one that works. That is not always possible with a used or reconditioned copier.

 

 

 

 

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Not every copier fits the needs of every person, one company will need to have a finisher to get their jobs done. Another company will need to have a saddle stitch because they are more into passing out flyers or publishing books or handouts for their clients. That is the reason why we believe that it is a good idea that we talk with you to find out what you need on the copier you are requesting. There are plenty of websites out there that give their prices on their websites and will sell you those copiers and ship them to you. Usually what they will do when they ship them, they will call a local technician in the area and set the copier up for you. This might be a “good” deal for you. Please consider this, my company does not have the cheapest copiers, and we don’t have the most expensive ones either. But we ARE a LOCAL company and we care about YOU! I want to grow my business and the way I do that is by making sure that when you talk with me and I find out exactly what you need and what you can afford, then, when we put that copier in, it’s a long term commitment. You will have that copier for years, isn’t it important that you have excellent and experienced service that you can count on?

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I don’t give price quotes on my website because there are always additional options with each label press sold. If you like what you see on my website, please fill out the form and I will give you a call and find out what you need and give you a price quote at that time.

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An A3 printer, or multi-function copier is designed to handle A3, A4,  letter, legal, ledger and some smaller sizes like postcards & envelopes. An A4 laser printer, or multi-function copier, is smaller and more compact. It is designed to handle only letter & legal, but not A3 or ledger sized paper. An A4 machine will also typically handle some smaller sizes like postcards and envelopes. Which one is right for your office depends mainly on the paper sizes you will be printing, copying and scanning. However there are a few other things you should be aware of before you make a decision.

Many offices use only letter and legal sized paper. However some offices use the larger ledger size for engineering documents, making booklets, menus, and design layouts. Ledger size paper is the same size as two letter sized pages put together. This makes booklet making easy by simply folding the paper in half. Also because of the large size it is useful for enlarging engineering diagrams to a readable size. Ledger is also great for printing large spreadsheets on. Here is an example of ledger size verses 2 letter sizes.A4 Paper compared to A3 paper size

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Yes we will haul off your old one. We have hauled off some pretty large copiers weighing around 500 pounds. Most people are not aware of this, but the newer copiers will have a hard drive in them which has saved all the data and copies and print jobs. We will pull that out and either make sure it is destroyed properly or we will give it to you, your choice! If this was a lease copier then the hard drive will be reformatted and wiped clean. All of this is included in the new lease and no additional charges will be added in the disposal of the old copier.

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Yes, we will make sure everything is set up for you. That also includes getting it set up on the network. Some companies have their own IT support people and can do themselves. We will work with those people if they choose to let us. If you do not have a network person, then we will do that part for you! Some of the multi-functional copiers come with a fax kit and that has to be set up with a fax line. Everything will be set up to your satisfaction!

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When the multi-function copier is all set up and the technician is sure everything is working okay, then we will set up a time for everyone that will be using the machine to have the proper training. It’s always exciting to get a brand new machine and we realize that for the first few days and even first few weeks there will be many questions. The training of the machine will handle the hardware such as how to open the doors to get to the toner or even the staples, how do you put those in? All of that will be shown. The software will also be in the training, such as how to print from the network, how to scan in black in white, how to switch to color. We have pretty good training, but we also know that there will always be more questions and that’s why we are just a phone call away or an email away, which ever you prefer!

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Most people buy paper by the case for their copiers. If you figure that there a 10 reams of paper in a case and each ream of paper is 500 sheets than you can come up with a pretty good estimate of what you go through per month. Also, during the initial appointment I can get a page count on your old copier, find out how long you have had it and calculate from there.

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A ream of paper has 500 sheets.

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That depends on the paper size, 8.5″ x 11″ will have 10 reams per case. Paper that is 11″ x 17″ will have 5 reams to a case. Legal, which is 8.5″ by 14″ has 10 reams of paper per case.

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Usually the type of brand of paper you use is not as important as how many pounds it is rated at. With multi-function copier’s, it is recommended that you us 20 pound or 25 pound paper. This is the paper that you should be putting in your cassette trays. Any higher or lower poundage paper will cause paper jams or excessive wear on the pick-up rollers and paper path assembly’s or just strange problems. Resume paper or heavy stock and envelopes should be used with the multi-purpose tray located on the side of the copier.

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It really depends on how often you use the copier. I have seen copier’s last 10 or 15 years. Copier companies will usually only carry parts for the machines for 5 to 7 years depending on how popular that model was or how many of them are out there. The other consideration is the technology, that’s why lease’s are so great, because usually after 3 to 5 years, people are ready for the latest model. Another big problem with the older machine’s is that they break down often and become unreliable. The software on the computers are also being constantly updated, while on the copier side, this may not always be the case. This means the copier will take more and more time to process a job the further in the future it goes.

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Quality would be a good word in contrasting the differences. An ink label press, when you compare the labels between the two, it has more quality than the toner label press. The ink label press is more expensive also, but well worth it. The label’s are more vibrant and clear.

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Getting a finisher for your label press is a huge deal. It’s like night and day! A finisher allows you to die cut your label where if you didn’t have this feature, you would only get precut label’s. An example would be someone selling a jar of honey, they have a picture of a bee getting nectar from a flower. This looks like a great picture in itself, its on a precut label which is square. Now imagine that same picture only the flower and the bee have had the excess sticker cut off to where now that bee and flower really stick out and makes that whole label, “pop!” That’s what a finisher can do for your label press.

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I am a dealer for Muratec. In my opinion Muratec is the best brand out there. Muratec is a world wide company and the best part of this for the DFW area is that the headquarters for the whole United States is based in Plano, Texas! It’s a thrill for me to be able to take my customers, the ones that are interested and have the time, to take a tour of the company. They also have a great demonstration room where you can see the multi-function copiers and also the label presses, and be able to run them!

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It’s hard for most company’s to pay 12 or $15,000 on a new multi-functional copier. Most companies however, usually can afford a low monthly payment in terms of a lease. Yes, most companies that need a machine for their business will go with a lease that will also have a maintenance plan and even the consumables wrapped up in the lease where the company will not have to worry about any unforeseen costs.

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I am not a high pressure salesman, I would like to think of myself as an expert in my field. When you make a call to me, I will answer all your questions to the best of my ability. I am here to answer your questions about the multi-functional copiers or the label presses that I sell, I will not push you into anything. I realize leasing or buying new equipment is a big decision and that’s why I think it’s so important to talk to someone like me so that when the time comes and you need to replace your office machine, you get fitted with the right one that your company needs.

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That is not true, if I am calling you, I am usually calling to get more information to find out what you need or to set up an appointment per your request. I will never put pressure on anyone to buy a machine.

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It depends on how well your current label press is running. How often are you calling in for repairs? Is it meeting all your needs? Did you buy your current label press outright? Most people can afford a new label press through leasing where there is no capital expenditures and no down payment.

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