People who I fax to complain that they have vertical black lines from the faxes they get from me. What should I check for?

This is a very common problem among people who send faxes. Usually this is a relatively simple fix if the faxes are being made from the automatic document feeder. When the faxes go through the automatic document feeder, it goes over the device that inputs the faxes on the paper into the fax machine that will then be faxed out to whomever you are sending it to. There is a  piece of glass which is narrow, usually only about a inch wide or so, called the, “slit glass.” If anything gets on this, “slit glass,” say for instance, “white out,” you will get a vertical black streak down your faxes. This is pretty easy to repair, all you have to do is open the document feeder door and find that little slit glass and look closely at it and see if you can find any white out or smears or anything on that piece of glass. The best way to clean it is with a moist cotton cloth and just wipe it clean. If you wanted to, you could use Windex or something close to it and clean it that way. Just make sure that when you wipe it clean and dry it, that there are no streaks when the job is done. If after you have done all that and you are still getting a black vertical streak, there may be another problem with your machine and you Need to think about placing a service call. OnSite Printers and Label MakersUSA livesupport@kineticservers.com

Continue reading

My multifunction copier or laser printer makes thumping noises, “thump, thump, thump, thump”, when it’s printing anything. What should I check for?

Anytime you hear, “thumping” or banging noises when your machine is printing or making copies, it indicates you have a serious problem and you need to call for service  immediately. There is are many gears in a multifunctional copier or laser printer that are moving during the process of the digital image from the machine being transferred to the paper itself. When you hear a thumping noise during the printing process, this indicates that somewhere in the machine, there is a bad gear. Most of the gears in a multifunctional copier or laser printer are plastic and if the problem is allowed to go unchecked, it will destroy, damage or weaken the other gears or assemblies connected to it. That’s why it is a good idea to call for service  immediately.

Continue reading

My multifunction copier or laser printer makes loud grinding noises when printing jobs. What should I check for?

Anytime you hear, “grinding” noises when your machine is printing or making copies, it indicates you have a serious problem and you need to call for service immediately. There is are many gears in a multifunctional copier or laser printer that are moving during the process of the digital image from the machine being transferred to the paper itself. When you hear a grinding noise during the printing process, this indicates that somewhere in the machine, there is a bad gear. Most of the gears in a multifunctional copier or laser printer are plastic and if the problem is allowed to go unchecked, it will destroy, damage or weaken the other gears or assemblies connected to it. That’s why it is a good idea to call for service immediately. If you are a bit familiar with your machine, a couple of simple things to check for would to make sure all the doors are securely shut. A good example would be the toner door where the toner cartridge goes in, if this door is not all the way shut but enough to trick the sensor into thinking it is totally shut, then you might get a grinding noise. The toner cartridge may be damaged, this could make a grinding noise and needs to be replaced. The more severe problems would include the fuser assembly, the swing plate gear assembly and in some cases, although rare, the main gear drive assembly.

Continue reading

I get really dirty printouts from my laser printer. What should I check for?

This is the most common problem of laser printers. The first thing you should check for is the toner cartridge. If you have a HP laser printer, the toner and the opc drum are together and usually when you are getting the dirty printouts, the culprit is the toner cartridge and it needs to be replaced. A service call may need to be placed in case it needs a cleaning because of toner leaking inside the printer.

Continue reading

I keep getting a, “49 error” on my HP laser printer. What is it? How do I get rid of it?

The 49 error is specific to Hewlet Packard printers. When something from the computer that the laser printer does not understand, it will give off a 49 error. When this happens, the printer que needs to be cleared and at the same time the laser printer powered off and turned back on. This may need to be done several times to get rid of this error. It is also a good idea to find out what file being sent from the computer to the laser printer is causing the problem. In some rare instances that it could be the formatter board and will need to be replaced.

Continue reading

I keep getting paper jams in my laser printer or multifunction copier, is there anything I can do before placing a service call?

Usually maintenance is required when a machine starts jamming. It can be something very simple such as the treads on the pick-up rollers are wearing too much to the point that they are unable to move the paper along the paper path and they need to be replaced. The more complicated problems exist where the fuser assembly may be going bad, or there may be a piece of paper somewhere in the paper path that is keeping the paper from smoothly going through all the processes to the end. Before placing a service call, open all the doors to the machine and see if there is any obstruction in the paper path and see if you can clear it yourself. Ask yourself, is the paper jam a solid problem where you can’t print or copy anything? Or, is it intermittant, for example, it only jams every 20 or 25 pages. Does it only jam in the 2nd cassette tray or the multipurpose tray? These questions are important when placing a service call, because the more specific you are, the faster the problem will be solved when the technician comes out. Also, the right parts will be brought out.

Continue reading

When making copies from the automatic document feeder, there are black vertical lines on the printouts.

This is a very common problem among people who make copies from their automatic document feeder. Usually this is a relatively simple fix, when the copies go through the automatic document feeder, it goes over the device that inputs the printing on the paper into the copier. There is a piece of glass which is narrow, usually only about a inch wide or so, called the, “slit glass.” If anything gets on this, “slit glass,” say for instance, “white out,” you will get a vertical black streak down your copies. This is pretty easy to repair, all you have to do is open the document feeder door and find that little slit glass and look closely at it and see if you can find any white out or smears or anything on that piece of glass. The best way to clean it is with a moist cotton cloth and just wipe it clean. If you wanted to, you could use Windex or something close to it and clean it that way. Just make sure that when you wipe it clean and dry it, that there are no streaks when the job is done. If after you have done all that and you are still getting a black vertical streak, there may be another problem with your machine and it may be a good idea to call for service.

Continue reading