Faqs

Pre Sales (20)

Questions and answers regarding things before you buy or lease multi-function printers, copiers and label presses.

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I am a dealer for Muratec. In my opinion Muratec is the best brand out there. Muratec is a world wide company and the best part of this for the DFW area is that the headquarters for the whole United States is based in Plano, Texas! It’s a thrill for me to be able to take my customers, the ones that are interested and have the time, to take a tour of the company. They also have a great demonstration room where you can see the multi-function copiers and also the label presses, and be able to run them!

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We do sell used or reconditioned copiers but we don’t like to advertise that only because when it comes to multi function copiers, it’s always better to buy brand new because there is less problems with the new machine versus a machine that is 3 to 5 years old, and of course, that is with any brand machine you buy. Especially in terms of leasing a copier, most people can afford a low monthly payment, which gives you the benefit of not paying for the total amount of the copier up front. As a rule, most companies will not lease a used or reconditioned copier. The other benefit with a new machine is the latest technology.  The new copiers will have the latest software to match what’s going on for the computer and network’s latest technology of today. That means a lot in terms of how “fast” can that copier “think” and then produce the output or material needed.  Have you ever sent a print job to a copier and then have it stall for 3 to 4 minutes before it actually started printing? That’s because that old copier’s brain can’t match the new technology that’s being sent to it!  Another consideration to think about buying a used or reconditioned  Copier is that they have a much lower warranty. Some companies will not even warrantee it for 30 days, usually it’s as is, so if anything goes wrong you’re pretty much stuck with that copier. New copiers  with my company have a 15 month warranty which is a very good warranty in the industry.  If a new Copier  somehow has a lot of problems when we install it at your company,…

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It’s hard for most company’s to pay 12 or $15,000 on a new multi-functional copier. Most companies however, usually can afford a low monthly payment in terms of a lease. Yes, most companies that need a machine for their business will go with a lease that will also have a maintenance plan and even the consumables wrapped up in the lease where the company will not have to worry about any unforeseen costs.

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Not every copier fits the needs of every person, one company will need to have a finisher to get their jobs done. Another company will need to have a saddle stitch because they are more into passing out flyers or publishing books or handouts for their clients. That is the reason why we believe that it is a good idea that we talk with you to find out what you need on the copier you are requesting. There are plenty of websites out there that give their prices on their websites and will sell you those copiers and ship them to you. Usually what they will do when they ship them, they will call a local technician in the area and set the copier up for you. This might be a “good” deal for you. Please consider this, my company does not have the cheapest copiers, and we don’t have the most expensive ones either. But we ARE a LOCAL company and we care about YOU! I want to grow my business and the way I do that is by making sure that when you talk with me and I find out exactly what you need and what you can afford, then, when we put that copier in, it’s a long term commitment. You will have that copier for years, isn’t it important that you have excellent and experienced service that you can count on?

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I am not a high pressure salesman, I would like to think of myself as an expert in my field. When you make a call to me, I will answer all your questions to the best of my ability. I am here to answer your questions about the multi-functional copiers or the label presses that I sell, I will not push you into anything. I realize leasing or buying new equipment is a big decision and that’s why I think it’s so important to talk to someone like me so that when the time comes and you need to replace your office machine, you get fitted with the right one that your company needs.

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I don’t give price quotes on my website because there are always additional options with each label press sold. If you like what you see on my website, please fill out the form and I will give you a call and find out what you need and give you a price quote at that time.

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That is not true, if I am calling you, I am usually calling to get more information to find out what you need or to set up an appointment per your request. I will never put pressure on anyone to buy a machine.

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An A3 printer, or multi-function copier is designed to handle A3, A4,  letter, legal, ledger and some smaller sizes like postcards & envelopes. An A4 laser printer, or multi-function copier, is smaller and more compact. It is designed to handle only letter & legal, but not A3 or ledger sized paper. An A4 machine will also typically handle some smaller sizes like postcards and envelopes. Which one is right for your office depends mainly on the paper sizes you will be printing, copying and scanning. However there are a few other things you should be aware of before you make a decision. Many offices use only letter and legal sized paper. However some offices use the larger ledger size for engineering documents, making booklets, menus, and design layouts. Ledger size paper is the same size as two letter sized pages put together. This makes booklet making easy by simply folding the paper in half. Also because of the large size it is useful for enlarging engineering diagrams to a readable size. Ledger is also great for printing large spreadsheets on. Here is an example of ledger size verses 2 letter sizes.

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It depends on how well your current label press is running. How often are you calling in for repairs? Is it meeting all your needs? Did you buy your current label press outright? Most people can afford a new label press through leasing where there is no capital expenditures and no down payment.

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Yes we will haul off your old one. We have hauled off some pretty large copiers weighing around 500 pounds. Most people are not aware of this, but the newer copiers will have a hard drive in them which has saved all the data and copies and print jobs. We will pull that out and either make sure it is destroyed properly or we will give it to you, your choice! If this was a lease copier then the hard drive will be reformatted and wiped clean. All of this is included in the new lease and no additional charges will be added in the disposal of the old copier.

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Leasing (11)

Information regarding the leasing of multi-function copiers printers and industrial label presses.

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There are a few advantages to leasing a copier as to buying one outright. The first important one is that you don’t have to pay the whole price of the machine upfront.  A new multi-function copier could cost $3000.00 upwards to $35,000.00 depending upon what you get. Leasing gives you a low monthly payment, zero down and zero down at signing. At the end of a lease a company has plenty of choices compared to if they had just bought the machine. At the end of a lease a company can replace the existing copier and upgrade to the newest model and they can do this every 3 to 5 years depending on how long the lease is. A company that leases never has to worry about falling behind in technology. That is important because computers are always upgraded but someone who hangs on to a copier because they bought it outright will never be able to upgrade their copier as easily as a lease.

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If the lease was $80.00 a month, the leasing company would attach the sales tax on top of the $80.00. If you are a non profit, the leasing company would need to obtain a copy of your 501c.

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Yes, you will need insurance on the machine. The leasing company will provide you the insurance, or you can go through another company to provide the proof. Depending on the price of the equipment, the monthly insurance cost could roughly run between $10 to $25.00.

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At the end of a equipment lease, you can do one of three things: 1) Return the equipment and lease a newer model, 2) Return the equipment and walk away or 3) Purchase the equipment. Whatever you decide to do, it is important to know what to expect when you bring the equipment in.

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Yes we have a five year or 60 month lease. Our maximum lease is 63 months and the minimum is a two year or 24 month lease.

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Most people are more familiar with leasing a car. A copier or a label machine is just like leasing a car. You are asking a company if you can borrow their equipment i.e. a car, copier, or label maker. So instead of looking at someone’s personal credit with a car, a credit check of that company would have to be made for a copier or a label machine. So the answer to the question would be yes, a credit check is made for the potential company wanting to lease equipment.

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A Fair Market Value Buyout allows the customer to utilize the equipment for a designated number of months with end of lease options to continue to lease the equipment, return the equipment and upgrade to new equipment, or purchase the equipment at the then determined fair market value price of the equipment. A FMV lease also is known as an operating lease.

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The $1 buyout lease is a lease where the company (the borrower) makes payments on a piece of equipment, and at the end of that lease term, “buys” the equipment for $1. For a $1 buyout, the payments and term reflect – almost dollar for dollar – a finance loan of similar length (otherwise, buying it out for a single dollar wouldn’t make sense.) In basic terms, a $1 buyout lease IS just like a loan, save for the technical classification of ownership. While lease payments are being made, the lessee (the borrower) doesn’t technically own the equipment – but if treated as a bargain purchase option lease – it does show up as an asset on the balance sheet. This may not make your accountant happy, so the better way to go is with a lease that doesn’t have a bargain purchase option (i.e. FMV) as each lease payment can be expensed 100% (as opposed to slow ownership depreciation), and the equipment won’t throw the balance sheet out of whack either. But leaving the “accounting details while payments are being made” aside, the company is solid about wanting the equipment at the end of the lease. So the $1 buyout lease is structured so the bulk of the equipment’s cost is paid during the lease term, with that final $1 getting it over the hump to actual ownership.

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A lease is a contract arrangement calling for the user (lessee) to pay the owner (lessor) for use of an asset, in this instance, a copier or label press. Broadly put, a lease agreement is a contract between two parties, the lessor and the lessee. The lessor is the legal owner of the asset; the lessee obtains the right to use the asset in return for regular rental payments.

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Leasing conserves on capital which is very important for companies that may need that capital to grow other parts of their business. Leasing is also an additional source of credit for present and future needs. Leasing allows for 100% financing, no down payment, no deposits and no required compensating balances. All costs can be financed from installation, service, shipping, maintenance contracts and training. All cost can be included in one monthly payment. Leasing also provides tax advantages, depending on the structure of the lease, you may be able to write off the entire monthly payment as an operating expense or capitalize the outlay. The interest portion on a finance lease is tax deductible. Leasing improves a companies budget stability. When you lease, you have a fixed amount for the term of the lease, which makes it easier for a business to forecast expenses. This also allows a business to obtain equipment for unplanned events since their operating budget (verses capital budget) can accommodate a monthly payment. Leasing also helps to avoid technological obsolescence. It protects you from being locked into owning equipment that may not meet your future needs. It gives you great flexibility to upgrade easily to the newest releases, features and functionality as soon as they become available. Leasing is also to your advantage at the end of the lease in that you have more options then in just owning the equipment. Your options include outright purchase of the equipment, you can refinance, upgrade or walk away at the end of the lease.

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Service and Support (24)

The lengths we go to to support your purchase and provide maintainence

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“Tone” in it’s simplest term, means color plus gray. You are changing a color by adding gray. You are reducing that colors intensity and also changing it’s value. a (1) : color quality or value  (2) : a tint or shade of color b : the color that appreciably modifies a hue or white or black  gray walls of greenishtone  

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When you call us, our dispatcher checks to see where a technician is in your area and then finds out how soon he or she can get out there.  Our response times usually take 3 to 4 hours.  We also take into account when you go to lunch or any other circumstances that you have going on that day.

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To darken a color by adding black. to introduce degrees of darkness into (a drawing or painting) inorder to render light and shadow or give the effect of color. to render the values of light and dark in (a drawn figure, object,etc.), especially in order to create the illusion of three-dimensionality.

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My company is a dealer for Muratec, and all my technicians have been sent to training on the multi-function copiers. The classes are great in the fact that it covers everything from taking the copiers apart to the set-up of the machine, even to the networking. Also, my technicians have years of experience repairing laser printers, ink jet printers, and dot matrix printers.

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On-Site Imaging Solutions hours of operation are from 8 in the morning till five o’clock in the evening.

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2/3 hole punch is a heavy duty assembly that puts holes in paper so it can be put in a binder. Some binders have 3 holes, which is the most common and some binders have 2 holes.

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No we do not.

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My company is what you would call a, “Mom and Pap shop!” We have 2 technician’s and a dispatcher. Don’t let that scare you off though because there are a quite a few advantages to this. When you call, you will always get a warm voice on the other end, it won’t go to a automated, “press 1 for sales, press 2 for technical, press 3 for service orders, blah blah blah!” The technician that goes out to your service call will always be the same one, unlike the bigger companies where they keep sending you a different technician every time. If you have any type of issue with my company, you can always get to the top very quickly and solve the problem. We also have very good response times for such a small company, usually getting there the same day, or at least within 4 or 5 hours.

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We do not do network service calls to the public. We work on the network in a limited capacity only when it comes to our clients that have a multifunctional copier or a laser printer that they have purchased through us or they have a maintenance agreement or full service agreement. Our networking knowledge is limited to the machines that we work on. We are not experts at all when it comes to network problems. Most companies will usually have an IT person on staff. If you are looking for a good networking person, please give us a call and we might be able to direct you to someone in your area.

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My company has been in business since the late end of the year 2002. In the beginning it was named, On-Site Printer & Fax Repair and now it is named On-Site Imaging Solutions. We changed the name to reflect the fact we also work on the copiers as well as the printers and fax machines.

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Troubleshooting (7)

Troubleshooting for copiers and laser printers and label presses

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This is a very common problem among people who make copies from their automatic document feeder. Usually this is a relatively simple fix, when the copies go through the automatic document feeder, it goes over the device that inputs the printing on the paper into the copier. There is a piece of glass which is narrow, usually only about a inch wide or so, called the, “slit glass.” If anything gets on this, “slit glass,” say for instance, “white out,” you will get a vertical black streak down your copies. This is pretty easy to repair, all you have to do is open the document feeder door and find that little slit glass and look closely at it and see if you can find any white out or smears or anything on that piece of glass. The best way to clean it is with a moist cotton cloth and just wipe it clean. If you wanted to, you could use Windex or something close to it and clean it that way. Just make sure that when you wipe it clean and dry it, that there are no streaks when the job is done. If after you have done all that and you are still getting a black vertical streak, there may be another problem with your machine and it may be a good idea to call for service.

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Usually maintenance is required when a machine starts jamming. It can be something very simple such as the treads on the pick-up rollers are wearing too much to the point that they are unable to move the paper along the paper path and they need to be replaced. The more complicated problems exist where the fuser assembly may be going bad, or there may be a piece of paper somewhere in the paper path that is keeping the paper from smoothly going through all the processes to the end. Before placing a service call, open all the doors to the machine and see if there is any obstruction in the paper path and see if you can clear it yourself. Ask yourself, is the paper jam a solid problem where you can’t print or copy anything? Or, is it intermittant, for example, it only jams every 20 or 25 pages. Does it only jam in the 2nd cassette tray or the multipurpose tray? These questions are important when placing a service call, because the more specific you are, the faster the problem will be solved when the technician comes out. Also, the right parts will be brought out.

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The 49 error is specific to Hewlet Packard printers. When something from the computer that the laser printer does not understand, it will give off a 49 error. When this happens, the printer que needs to be cleared and at the same time the laser printer powered off and turned back on. This may need to be done several times to get rid of this error. It is also a good idea to find out what file being sent from the computer to the laser printer is causing the problem. In some rare instances that it could be the formatter board and will need to be replaced.

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This is the most common problem of laser printers. The first thing you should check for is the toner cartridge. If you have a HP laser printer, the toner and the opc drum are together and usually when you are getting the dirty printouts, the culprit is the toner cartridge and it needs to be replaced. A service call may need to be placed in case it needs a cleaning because of toner leaking inside the printer.

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Anytime you hear, “grinding” noises when your machine is printing or making copies, it indicates you have a serious problem and you need to call for service immediately. There is are many gears in a multifunctional copier or laser printer that are moving during the process of the digital image from the machine being transferred to the paper itself. When you hear a grinding noise during the printing process, this indicates that somewhere in the machine, there is a bad gear. Most of the gears in a multifunctional copier or laser printer are plastic and if the problem is allowed to go unchecked, it will destroy, damage or weaken the other gears or assemblies connected to it. That’s why it is a good idea to call for service immediately. If you are a bit familiar with your machine, a couple of simple things to check for would to make sure all the doors are securely shut. A good example would be the toner door where the toner cartridge goes in, if this door is not all the way shut but enough to trick the sensor into thinking it is totally shut, then you might get a grinding noise. The toner cartridge may be damaged, this could make a grinding noise and needs to be replaced. The more severe problems would include the fuser assembly, the swing plate gear assembly and in some cases, although rare, the main gear drive assembly.

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Anytime you hear, “thumping” or banging noises when your machine is printing or making copies, it indicates you have a serious problem and you need to call for service  immediately. There is are many gears in a multifunctional copier or laser printer that are moving during the process of the digital image from the machine being transferred to the paper itself. When you hear a thumping noise during the printing process, this indicates that somewhere in the machine, there is a bad gear. Most of the gears in a multifunctional copier or laser printer are plastic and if the problem is allowed to go unchecked, it will destroy, damage or weaken the other gears or assemblies connected to it. That’s why it is a good idea to call for service  immediately.

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This is a very common problem among people who send faxes. Usually this is a relatively simple fix if the faxes are being made from the automatic document feeder. When the faxes go through the automatic document feeder, it goes over the device that inputs the faxes on the paper into the fax machine that will then be faxed out to whomever you are sending it to. There is a  piece of glass which is narrow, usually only about a inch wide or so, called the, “slit glass.” If anything gets on this, “slit glass,” say for instance, “white out,” you will get a vertical black streak down your faxes. This is pretty easy to repair, all you have to do is open the document feeder door and find that little slit glass and look closely at it and see if you can find any white out or smears or anything on that piece of glass. The best way to clean it is with a moist cotton cloth and just wipe it clean. If you wanted to, you could use Windex or something close to it and clean it that way. Just make sure that when you wipe it clean and dry it, that there are no streaks when the job is done. If after you have done all that and you are still getting a black vertical streak, there may be another problem with your machine and you Need to think about placing a service call.

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